Refund Policy

1. Overview

At MolarPlus, operated by Upclick Labs (OPC) Pvt. Ltd., we are committed to providing a high-quality dental clinic management platform. We want you to feel confident when subscribing. This Refund Policy explains the conditions under which refunds are issued for paid subscriptions.

Our Free Plan has no charges and is therefore not subject to this policy. This policy applies to the Pro Plan and Enterprise Plan only.

2. Pro Plan — Refund Eligibility

2.1 Monthly Subscriptions

If you subscribed to the Pro Plan on a monthly basis and are not satisfied with the Service, you may request a full refund within 7 days of your initial payment or renewal date. Refund requests received after 7 days will not be eligible.

2.2 Annual Subscriptions

If you subscribed to the Pro Plan on an annual basis, you may request a full refund within 14 days of your initial annual payment. After 14 days, refunds for annual subscriptions are issued on a pro-rata basis for the remaining unused months, subject to a processing review.

Annual subscription renewals follow the same 14-day refund window from the renewal date.

2.3 Free Trial

Where a free trial period is offered, no charges are made during the trial. If you are charged immediately after a trial period ends and wish to cancel, please contact us within 48 hours and we will review the case on a goodwill basis.

3. Enterprise Plan — Refund Eligibility

Enterprise Plan agreements are governed by a separate contract between MolarPlus and your organisation. Refund terms for Enterprise Plans are specified in the individual agreement. Please contact your account manager or email support@molarplus.com for queries.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The refund request is made after the applicable refund window (7 days for monthly, 14 days for annual)
• The account has been suspended or terminated due to violation of our Terms of Use
• Partial months of usage in a monthly subscription cycle
• Add-on services, onboarding support, or custom development work already delivered
• Charges arising from WhatsApp or SMS notification usage beyond the included quota
• Downgrades from Pro to Free Plan mid-cycle (downgrade takes effect at the next renewal)

5. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@molarplus.com with the subject line "Refund Request — [Your Clinic Name]"
2. Include your registered email address, the plan you subscribed to, and the payment date
3. Briefly describe the reason for your refund request (optional but helpful for us to improve)
4. Our support team will acknowledge your request within 2 business days

If your refund is approved, it will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.

6. Cancellation

You can cancel your subscription at any time from within the MolarPlus platform under Account Settings, or by contacting us at support@molarplus.com. Cancellation stops future billing but does not automatically trigger a refund.

After cancellation, your account will remain active until the end of the current paid period. Your data will be retained for 30 days after the subscription ends, after which it may be permanently deleted.

7. Payment Disputes

If you believe you have been charged incorrectly, please contact us at support@molarplus.com before initiating a chargeback with your bank or payment provider. Chargebacks initiated without contacting us first may result in account suspension pending investigation.

8. Contact Us

For any questions regarding refunds or cancellations, please contact:

Email: support@molarplus.com
Response time: Within 2 business days
Address: Sky Loft, opposite Golf Course, Shastrinagar, Yerawada, Pune, Maharashtra 411006, India